FOR PATIENTS

Pricing

How much does a test cost?
The cost of tests varies depending on which test(s) your doctor has ordered. Call the Repromedix Client Services department at 800-667-8893 or e-mail them at clientservices@repromedix.com for pricing information.

Why did I receive a bill from Repromedix?
There was either a residual balance from what your insurance company paid; your insurance company denied coverage; or we have no record of insurance for the patient. Call our Client Services department at 800-667-8893 to discuss your bill.

Do you accept credit cards?
Yes. We accept VISA, MasterCard, Discover, and American Express. We can accept payments either on the phone or via "snail mail."

Insurance Information

Does Repromedix accept insurance?
Repromedix will bill insurance companies and regularly receives payments from hundreds of insurers around the country. In fact, we are virtually the only reproductive esoteric lab in the U.S. to accept insurance.

Will my insurance cover your tests?
Insurance coverage for infertility testing varies by patient, depending upon your insurer, your policy, and, on occasion, your physician. To assist you in understanding the complexities of insurance coverage, Repromedix offers a unique Patient Support Program. Our experienced Patient Advocates will help you understand how to best navigate this difficult landscape. To find out more call our Patient Advocate at 800-667-8893, extension 759 to discuss your coverage. You'll need to know your out-of-network benefits copay and your deductible before you call.

In addition, Repromedix offers the Safeguard payment plan to help you finance the important tests your physician may recommend. The Safeguard Payment Plan helps protect you from high unpaid balances. Ask our Patient Advocate for more details.

Read more about insurance and infertility testing.

Role of the Physician

Where can I find a physician to order tests from Repromedix?
Repromedix maintains a comprehensive list of physicians with whom we have worked. We can refer you to a physician in your area (or as close geographically as possible.) Call the Repromedix Client Services department at 800-667-8893 to discuss a referral.

My doctor won't order a test you offer. Can I send you a sample myself?
No, the federal regulations governing clinical laboratories won't allow us to accept samples directly from patients. All samples must be ordered by a physician. We would be happy to recommend a physician from our client list, but we cannot guarantee that he or she will agree to order the test.

Can I get a copy of my results from Repromedix?
We only send test results to the ordering physician. Please call your doctor for your test results.

My doctor wants me to have a test you offer, but I'm not familiar with it. Where can I find more information about it?
Visit the "Our Tests" section of the Web site for information on every test and panel Repromedix offers.

FOR CLINICIANS

Pricing

How much does a test cost?
We would be happy to fax you a price list upon request or have a sales representative visit you. Call Client Services at 800-667-8893 to request a price list.

Does Repromedix offer special pricing to clinicians who regularly order tests?
Your local Repromedix territory manager would be happy to discuss pricing with you. E-mail us with your city/state and a territory manager will contact you.

Logistics

I've just discovered Repromedix. How do I set up an account?
Call Client Services at 800-667-8893. They'll set you up with everything you need to start ordering tests.

How do I get supplies for preparing specimens?
Fill out and submit our Specimen Materials Request Form and we'll send your supplies to you at no cost.

What are your specimen requirements?
Specimen requirements vary by test/panel. See our Specimen Requirements Chart for complete information.

How do I ship specimens?
Instructions for shipping samples to Repromedix vary by test and sample type. See Sample Preparation and Submission for complete instructions.

What are your hours of operation? (all hours are eastern time)
The office: Monday - Friday from 8:30 am to 5:00 pm
The lab: Monday - Saturday from 8:00 am - 6:00 pm
Client Services: Monday - Friday from 8:30 am to 5:00 pm

Our Tests

Do I have to order all of the tests in a panel?
Current research and our extensive experience indicate that the full test panels provide the most comprehensive diagnostics, especially for the most difficult cases of reproductive failure. Of course, which tests you ultimately decide to order are entirely at your discretion.

Do you have supporting literature for your tests?
Yes. Contact your territory representative for specific sources, or click on Our Tests for further information.

I have a patient with a history of recurrent pregnancy loss. What tests do you recommend?
Repromedix offers a comprehensive selection of tests for RPL. Review our Reproductive Disorder Guide or Physician's Guide for complete information.

Results

How will I receive test results?
We will fax or mail results to you directly, whichever you prefer.

What is the typical turn-around time for tests?
Turn-around time is dictated by a number of test variables. See the Specimen Requirements Chart for complete information.

The Lab - Licenses and Proficiency Programs

What clinical laboratory licenses does Repromedix hold?
Repromedix is licensed by:

CLIA (Clinical Laboratory Improvement Amendments)
New York State
Massachusetts
Licenses for other states are in process

For a copy of any certification, please contact Client Services.

What Proficiency Programs does Repromedix participate in?
Repromedix participates in:

CAP (College of American Pathologists)
AAB (American Association of Bioanalysts)
CLEP (Clinical Laboratory Evaluation Program - New York)

The Lab - Quality Control

What is your quality control program?
Repromedix has a rigorous and comprehensive quality control program:

All medical technologists are certified or have a BA degree in a life science
Repromedix participates in CAP, AAB and CLEP proficiency programs
In accordance with clinical lab requirements, Repromedix calibrates all lab equipment on schedule
All tests have two levels of controls (normal and abnormal)
Every lab professional is evaluated annually for technical competence
We conduct an annual internal QA audit to ensure that our system meets all requirements set up by the state and federal government (people, equipment, processes)

The Lab - Methodology and Instrumentation

What scientific disciplines does the lab use?
We cover a number of different biomedical disciplines, including

Immunology
Endocrinology
Genetics
Andrology
Thrombophilia

Hence, test methodologies vary by specific tests. Methods include ELISA, flow cytometry, PCR coagulation time, HPLC, nephelometry, and cell culture. Call the lab at 800-667-8893 for information on specific testing methods.

What instruments do you use for testing?

Among the instruments we use in the lab are:

Flow Cytometry
Used for NK/RIP; LAD; SDFA
Luminex
Used for Cystic Fibrosis
MLA Coagulation Machine
Used for LAC; APPT; Factor V Leiden; Protein C; Protein S
Nephelometer
Used for Immunoglobulin Panel; Antithrombin III Antigen
HPLC
Used for Homocysteine (fasting)
PCR
Used for Prothrombin; Factor V Leiden; MTHFR
Microscopy
Used for SDD; Semen Analysis; ETF

Insurance Information

Will my patients be covered?
Insurance coverage for infertility testing varies by patient, insurer, and policy. The diagnosis code that you select for your patient may also affect his or her coverage.

For advice on whether infertility tests are likely to be covered by their insurer, Repromedix offers a unique Patient Support Program for your patients. Our experienced Patient Advocates will help them understand how to best navigate this difficult landscape. To find out more they can call our Patient Advocate at 800-667-8893, extension 759. They will need to know their out-of-network benefits copay and their deductible for us to assess their coverage.

In addition, Repromedix offers the Safeguard Payment Plan to help your patients finance the important tests you may recommend. The Safeguard Payment Plan helps protect your patients from high unpaid balances. To find out more, you can ask your local Repromedix Territory Manager for details or your staff or patients can ask our Patient Advocate for more details.

Can I still order tests through Repromedix if you're not in-network?
Absolutely! Hundreds of physicians regularly go outside their networks to order tests through Repromedix. If your Exclusive Laboratory does not offer the "equivalent test" to ours, or does not offer the test at all, you can order the test from Repromedix.

As a Nonparticipating Laboratory, Repromedix participates as a willing provider to hundreds of HMO, PPO, Indemnity, and Blue Cross & Blue Shield health plans.